“Everything is in my head: clients, commitments, quotes”
An inquiry comes in on Monday — by Wednesday the callback is forgotten. A promise made on the shop floor — nobody wrote it down. This is where most losses occur: not forgetfulness, but the lack of a system that holds inquiries for you.
What we do We capture and log inquiries from calls and emails. The manager stops losing inquiries — and we measure the change with before/after numbers.
“I do the quotes myself, or one manager does — in the evening, after the fact”
The bottleneck is response speed. While your client waits for your quote, they've already received a proposal from a competitor. Every hour of delay is either a lost order or a discount you give to make up for being late.
What we do Automatic quotes and proposals based on your own rates — minutes after the inquiry, not in the evening. Direct revenue growth without new hires.
“We tried a CRM, it never stuck; the spreadsheets stay empty”
Usually it's not employee laziness — it's the extra step: data gets entered into the system for the system's own sake. Any CRM that has to be filled in by hand will never stick at a company like yours — and that's normal.
What we do Systems that don't need filling in. They listen to calls, read email and count on their own — a person only confirms.
“We have no IT department, and I'm afraid it'll be complex and expensive”
Sounds familiar: a friend's “implementation” took half a year, cost as much as a machine tool, and in the end nobody uses it. That's why we don't start with a big project — we start with a short pilot.
What we do A 2–4 week pilot: we prove the economics on a single module before scaling up. We discuss cost and timing after a first conversation about your task — you know what you're paying for before we start.
“I tried chatbot vendors and got disappointed”
A bot that answers “we'll call you back” and isn't connected to your quotes or production is a toy. The money is paid, and no extra inquiries ever came.
How we're different We don't sell bots. We sell a result in numbers: one pilot metric, measured before/after. If the metric doesn't move, we keep improving at our own expense.